Warranty & Repair

BackTpack LLC warrants its products to the original purchaser to be free from manufacturing defects for one year. If you find one of our products to be defective, please return it to us for repair or replacement at our option.

BackTpack products are designed for carrying specific types of loads. We test our products for their maximum load carrying capacity and specify this in each product's technical data. We do not make recommendatios about the maximum load any individual can safely carry. Users should consult with their health care practitioner for guidance regarding their personal safe carrying practices. Since an individual's physical condition and the circumstances of actual product use are beyond our control, BackTpack LLC makes no warranty, expressed or implied, of the suitability of our products for any purpose.

BackTpack LLC shall in no case be responsible for loss or damage to our products or their contents or for possible injury or any consequential damage arising out of the use or misuse of the product.

Defective Items

If you have an item you believe to be defective under warranty, please contact us for return or repair instructions. Our warranty is for manufacturing defects only. Damage resulting from misuse, abuse or from normal wear and tear is not covered. Items sent to us that are not defective under these guidelines will be returned to the customer at customer's expense.


For items out of warranty, please contact us for information and resources for repair.