Warranty & Repair

BackTpack LLC warrants its products to the original purchaser to be free from manufacturing defects for one year. If you find one of our products to be defective, please return it to the manufacturer for repair or replacement at our option.

BackTpack is designed for carrying school books and supplies. However, since the circumstances of its use are beyond our control, BackTpack LLC makes no warranty, expressed or implied, of the suitability of this product for this or any other purpose.

BackTpack LLC shall in no case be responsible for loss or damage to this pack or its contents or for possible injury or any consequential damage arising out of the use or misuse of this product.

Defective Items

If you have an item you believe to be defective, please return it to our warehouse for repair or replacement at our option, within 1 year of your purchase. We will not refund your purchase price. Please send the item to our Returns Department at: 577 Bonnie Ct., Salem OR 97304. With your item please include your name, address and daytime telephone number, as well as a copy of your original receipt for your purchase, and $5.00 for return shipping.

Our warranty is for manufacturing defects only. Damage resulting from misuse, abuse or from normal wear and tear is not covered. Items sent to us that are not defective under these guidelines will be returned to the customer.

Repair

We have replacement buckles. Let us know which bag you have and buckle needs replacing. We will send you a new buckle. Please send this information along with your mailing address to 577 Bonnie Ct. NW, Salem OR 97304. We will get it in the mail to you in 7-10 days.