Please call us (503-365-7554) before returning your BackTpack. If you purchased the bag from us and it has not been used, you may return it to us within 60 days from date of purchase in as-new condition, and we will refund your purchase price. Shipping cost is not refundable.

Customized and personalized items are not returnable.

Defective Items

If you have an item you believe to be defective, please return it to our warehouse for repair or replacement at our option, within 1 year of your purchase. We will not refund your purchase price.

Please send the item to:

BackTpack Returns
577 Bonnie Ct. NW
Salem OR 97304, USA

With your item please include:

  • Your name
  • Address
  • Daytime telephone number
  • Copy of original purchase receipt

Our warranty is for manufacturing defects only. Damage resulting from misuse, abuse or from normal wear and tear is not covered. Items sent to us that are not defective under these guidelines will be returned to the customer.

Young man wearing BackTpack