Please contact us for authorization before returning your BackTpack product. For purchases within the USA, you may return items in as-new condition within 60 days from date of purchase, and we will refund your purchase price. Shipping costs are not refundable.
We are happy to exchange a BackTpack that was purchased from us, within 60 days of purchase.
Customized, personalized and sale items are not returnable.
Products shipped to locations outside of the USA, are not returnable.
These return policies apply only to items purchased from us. If your purchase was from one of our dealers, please check their return policy.
