Please call us (503-365-7554) before returning your BackTpack. If you purchased the bag from us and it has not been used, you may return it to us within 60 days from date of purchase in as-new condition, and we will refund your purchase price less 10% for restocking. Shipping cost is not refundable.

Customized and personalized items are not returnable.

We are happy to exchange a BackTpack that was purchased from us, within 60 days of purchase. You will need to cover shipping and handling costs both ways. If the purchase was from one of our dealers, please check their exchange policy.

Please send the item to:

BackTpack Returns
577 Bonnie Ct. NW
Salem OR 97304, USA

With your item please include:

  • Your name
  • Address
  • Daytime telephone number
  • Copy of original purchase receipt
Young man wearing BackTpack